About us

At Steerlab, our mission is to empower Sales teams to win more deals. We do so by automating their response to RFPs (Requests for Proposals), Security Questionnaires, and other vendor questionnaires with AI.

By leveraging fine-tuned language models and multi-modal, agentic AI systems, we turn answers that used to take days into minutes: factual, on-brand, and ready to submit, while surfacing the insights that drive up win rates.

We're just getting started. We're backed by top-tier VCs, and teams at Bolt, GoFundMe and Staffbase already win with Steerlab. Now we're scaling fast and growing the team to take this much further.

TL;DR

🤝 We're hiring a Founding Customer Solutions Manager to own customer outcomes end to end, from onboarding to adoption to expansion, and to build the success motion from scratch.

🚀 Technical and customer-obsessed: you run onboardings yourself, drive adoption and retention, and stand up the playbooks, health scoring, and QBR cadence the next hires will run.

🛠️ We think a Sales Engineer or Solutions Consultant could be perfect here. You already know the pain our customers live with, and here you'll be talking to your peers.

💰 Competitive salary + equity

📍 This is an in-office role in Paris. Standing up customer success from scratch means being in the room with the founders, product, and GTM team every day.

Your core mission

Own customer outcomes, and build the success motion that delivers them. Across four areas:

Onboarding and adoption

Run onboarding calls and technical setup yourself, without engineering escorting you
Host calls to teach best practices, educate customers on new features, and drive real adoption
Spot customers who aren't using the product as expected, and re-engage them before it becomes churn

Outcomes and retention

Own customer outcomes and retention: make customers successful with Steerlab, and keep them
Build a trusted-advisor relationship with each customer, up to the C-suite where relevant